Our Team

Travel today

Updated on 13/01/2022

Travel can seem a little complicated at the moment. But really it just requires some extra planning. Be sure to check your country's regulations. Here's the status in our destinations:

Mauritius

Great news! Mauritius is fully open! We compiled the most frequently asked questions below. We also invite you to consult the official Mauritius Tourism Promotion Authority website for the latest updates and more detailed information: https://mauritiusnow.com

La Reunion

Local friends, please simply follow the national's protocol: social distancing, wear your mask when you move around the resort, sanitize your hands and follow the signs. Travellers from abroad will need to present a negative PCR test taken less than 72h prior to departure. They must also be fully vaccinated or present an overriding reason.

China

Over in China, the doors to our resorts and retreats are open to domestic travellers only, as borders remain closed for now. A health QR code is required upon check-in. Local travellers from high and middle-risk areas should check in with their regional's regulations.

Maldives

The Maldives' one island=one resort has made it an alluring destination since day 1. You must present a negative PCR test taken less than 96h prior to the time of departure from the first embarkation point en route to the Maldives. This test applies to travellers of all ages, except infants 0-12 months. You must also fill out an online Traveller Health Declaration (https://imuga.immigration.gov.mv/) within 24h of your departure to and from the Maldives. You must also fill out the Resort Health Declaration form sent by our reservations team and email it back to stay@luxmaldivesresort.com 48h prior to your arrival.

For extra precaution, at LUX* South Ari Atoll, we require a PCR test on arrival at our seaplane lounge (free of charge) for travellers age 1 and upward, both vaccinated and unvaccinated. If you are coming from another resort, island or boat, you must present a negative PCR test taken within 24h of your arrival. You can coordinate the PCR testing with the property you were at before. If you are unvaccinated and traveling from another resort, island or boat, we encourage you to arrive before noon in order to receive the test results before 6pm, as you will be asked to stay in your villa until the negative PCR test results arrive. You can expect to receive the results within 6-12h. Vaccinated travelers - be sure to have your vaccination card on hand, as it will be requested at check-in.

Arrivals from India, Brazil, Russia, Ukraine, South Africa, Namibia, Lesotho, Mozambique, Botswana, Eswatini and Zimbabwe: If you are not fully vaccinated, you will be required to stay in your villa until the negative PCR test results arrive. You can expect to receive the results within 6-12h. Vaccinated travelers - be sure to have your vaccination card on hand, as it will be requested at check-in.

COVID-19 insurance: The Maldives offers a COVID-19 insurance which travellers can purchase prior to their arrival. It covers medical expenses, isolation and transportation costs.

Package: https://myallied.mv/type/inbound-allied/new
FAQs: https://allied.mv/insurance-plan/allied-inbound

FREQUENTLY ASKED QUESTIONS TRAVELLING TO MAURITIUS

COLLECTIVE CARE

These are the measures we take in our resorts to keep you, our Team Members, and our communities safe.

• All Team Members maintain protective measures
• Physical distancing protocol using signage and markings throughout the properties
• Hand-sanitising stations throughout the properties
• Increased cleaning and disinfection cycles to ensure optimal hygiene standards
• Daily temperature checks for everyone accessing the hotels at all entry/exit points
• A trained Covid-19 Officer responsible for ensuring compliance with each property's new operational regulations and procedures
• Doctor on call 24/7 and resident nurse available in all properties

Guestrooms

• Minibars will remain empty with a wide selection of items available upon request

Public Areas and Facilities

• Hand-sanitising stations throughout all public areas
• Frequent sanitisation of high-touch points areas using fogging equipment, electrostatic sprayers and wipes
• Regular sanitisation of high-touch areas (changing rooms, door handles, mirrors, hooks etc)

Public Bathrooms

• Non-contact single-use tissue dispenser

Pool and Beach Facilities

• Re-arrangement of sunbeds to comply with physical distancing requirements
• Cleaning and sanitisation of sunbeds after each use with a "Cleaned and Sanitised" sign after sanitisation is completed
• Frequent sanitisation of outdoor showers

Restaurants & Bars

• Menus are presented either via iPads which are sanitised after each use and/or QR codes so guests can access our menus on their own devices
• Buffet area or live cooking stations shielded with glass protection screens
• Table arrangements adjusted to allow for physical distancing in all restaurants and bars
• Sanitisation of tables will be carried out after each guest. Outlets are sanitised after each service

Spa

• Treatment rooms sanitised thoroughly between treatments
• In changing rooms, clean towels are arranged in individual lockers. Lockers and showers are sanitised after every use
• Seating and loungers are rearranged to enable physical distancing

Fitness and Wellness

• Advance booking for selected time slots required
• Thorough cleaning and sanitisation of all gym equipment in between time blocks
• Private fitness and wellness sessions indoors will be replaced by outdoor wellness classes(maximum 6 persons per class)
  
  

OUR CANCELLATION AND REBOOKING POLICY

Our Cancellation and Rebooking Policy for Mauritius and Reunion

Cancellation Policy

No penalty until 7 days prior to arrival, with a full refund of prepaid amounts.

Exception: No penalty until 14 days prior to arrival for the stay period 23.12.21 - 06.01.22, with prepaid amounts fully refunded.

Postponed Stays Policy

Should a guest not wish to cancel the booking, the guest is welcome to postpone their stay up to 7 days prior to arrival for stay dates until 31 October 2023. Exception: Until 14 days prior to arrival for the stay period 23.12.21 - 06.01.22

The then applicable pricing and conditions, combinable with any active offers at the time of rebooking, will apply for the new stay dates.

Our Cancellation and Rebooking Policy for the Maldives

Cancellation Policy

All reservations for arrivals until 31 October 2021 will not be subject to any cancellation charges until 7 days prior to arrival and any prepared amounts will be fully refunded.

For all reservations for arrivals from 1 November 2021, cancellations up to 40 days prior to arrival will be free of charge and deposits fully refunded.

Postponed Stays Policy

For postponed stays with original arrival dates between now and 31 October 2021, no rebooking charges will apply, and the new stay dates will be confirmed at the same originally booked rate for new stay dates up to and inclusive of 22 December 2021.

For new stay dates from 23 December 2021 onwards, these stays will be confirmed at the rate applicable and combined with any offers and promotions in force at the time of reconfirmation of the new stay dates.

Our Cancellation and Rebooking Policy for China

Cancellation Policy

No penalty until 7 days prior to arrival, with a full refund of prepaid amounts.

Postponed Stays Policy

Should a guest not wish to cancel the booking, the guest is welcome to postpone their stay up to 7 days prior to arrival for stay dates until 31 October 2023.

The then applicable pricing and conditions, combinable with any active offers at the time of rebooking, will apply for the new stay dates.

All of the above may be subject to change.